Refund & Returns Policy

Last updated: 28 June 2026

At Apexe Academy, all of our products are digital, downloadable products delivered electronically. Because of the nature of digital products — which are accessed and downloaded instantly and cannot be “returned” once delivered — all purchases are final, except in the specific, limited circumstances described below.

Please read this policy carefully before making a purchase. By completing a purchase, you acknowledge and agree to this Refund & Returns Policy.

1. NATURE OF OUR PRODUCTS

Our courses and add-on products are digital downloadable products. There is no physical item to ship or return. Once a digital product has been delivered to you, it cannot be returned, and the purchase is considered final.

2. ALL SALES ARE FINAL

Because our products are digital and delivered instantly, we do not offer refunds for reasons such as a change of mind, deciding you no longer need the product, not using the product after purchase, or dissatisfaction that is not related to a delivery or defect issue described in Section 3. We also do not offer refunds based on the results you do or do not achieve, as outcomes depend on your own effort and practice.

3. WHEN YOU ARE ELIGIBLE FOR A REFUND (7-DAY WINDOW)

We offer a refund within 7 days of your payment only in the following circumstances:

• (a) Non-delivery — We are unable to deliver your digital downloadable product, and it has not been sent to you within 7 days from the date your payment was made.
• (b) Missing modules — The digital downloadable product you received does not include the modules or contents that were promised on the corresponding course landing page.
• (c) Defective product — The digital downloadable product you received is defective (for example, corrupted, inaccessible, or non-functional files).

If any of the above applies, you are entitled to request a refund within 7 days. Outside of these circumstances, all purchases are non-refundable.

4. HOW TO REQUEST A REFUND

To request a refund under Section 3, email us at support@apexeacademy.com within 7 days of your payment, including:

• Your full name and the email address used at checkout
• Your order or payment details
• A clear description of the issue (non-delivery, missing modules, or defect)
• Any relevant screenshots or evidence, where applicable (especially for defective products)

For delivery or defect issues, we may first attempt to resolve the problem — for example, by re-sending or replacing the product. If we are unable to resolve it, we will process your refund.

5. REFUND PROCESSING

Approved refunds are processed to your original payment method through our payment gateway, Razorpay, within [X] business days of approval. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

6. WHAT IS NOT COVERED

For clarity, the following are not eligible for a refund:

• A change of mind, or no longer wanting the product
• Not downloading, accessing, or using the product after purchase
• Dissatisfaction unrelated to non-delivery, missing modules, or a defect
• The results or outcomes you achieve (or do not achieve) from the course
• Requests made after the 7-day window has passed

7. RETURNS

As all of our products are digital downloadable products, there are no physical returns. This policy governs refunds only.

8. CONTACT US

For any questions about this Refund & Returns Policy, please contact us: